Standard Returns
You may return any new, unopened items within 30 days of delivery for a full refund. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Used Product — 90-Day Money-Back Guarantee
If you've tried SimpleStrip and it didn't work for you, you're covered by our 90-day money-back guarantee. We stand behind the product unconditionally — if it doesn't make your wallpaper removal easier, faster, and cleaner than any method you've tried before, we'll refund your purchase in full within 90 days of purchase, even if the product has been used. No return required.
Refunds
Refunds are processed within 5–10 business days of us receiving your return or approving your guarantee claim. Refunds are issued to your original payment method.
Damaged or Incorrect Items
If your order arrived damaged or you received the wrong item, please contact us within 7 days of delivery and we'll arrange a replacement or full refund at no cost to you.
Need to start a return?
Our team is on hand to help — by phone or email.